Reference

How We Protect Your Privacy at gerbangwin

We collect only what we need to run your account, process your payments, and keep our platform secure. This policy explains exactly what data we hold, why we hold it, and how you can request changes or deletion — whether you deposit through DANA…

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gerbangwin How We Protect Your Privacy at gerbangwin
DATA HANDLING PRACTICES

Explore How We Secure and Manage Information

We want you to understand not just what we collect but how we handle it day to day. These six areas cover the operational side of our privacy practices — from cookies to retention to how you exercise your rights over the data tied to your gerbangwin account.

Data Collection Scope We collect registration details, payment identifiers for DANA, OVO, or GoPay transactions, device fingerprint for fraud prevention, and session logs. We do not record keystrokes, screen activity, or microphone input at any point during your use of the platform.
Cookie Usage Session cookies keep you logged in across page loads. Analytics cookies help us understand which lobby sections load slowly on mobile so we can fix them. You can clear cookies through your browser settings at any time, though this will end your active session.
Account Security Your password is hashed and never stored in plain text. OTP verification protects login from new devices. If you access your account from Denpasar on a new phone, we send a one-time code to your registered number before granting entry to your dashboard.
Data Retention Active account data stays on file as long as your account is open. Transaction records tied to e-wallet deposits are kept for the minimum period required by financial reporting rules. After that window, records are either anonymised or permanently deleted from our systems.
Third-Party Sharing We share data only with payment processors handling your DANA, OVO, or GoPay transactions and with fraud-detection partners who verify account integrity. We never sell personal information to advertisers or data brokers, and partners operate under strict contractual data limits.
Your Rights and Requests You can request a full export of your stored data, ask for corrections to outdated information, or submit a deletion request through account settings or live chat. We action verified requests promptly and confirm completion via the email address on your account record.
PRIVACY HELP CHANNELS

Reach Our Privacy Support Team

If you have a question about your personal data, want to request a copy of what we hold, or need something corrected or removed, reach out through any of these channels. Our support agents handle privacy-related tickets with priority routing so your request does not sit in a general queue.

Live Chat Open the chat widget from any page on our site or mobile browser. Select the privacy category from the dropdown so your message routes directly to a data-handling agent who can pull up your account record and action your request in the same session.
Email Send your request to our support email with your registered account email in the subject line. We respond to data access and deletion requests within a reasonable timeframe, confirming receipt first and then following up with the completed action or any clarification we need.
Account Settings Inside your gerbangwin dashboard, the privacy tab lets you view stored personal fields, toggle marketing communications on or off, and submit a formal deletion request. Changes to contact preferences take effect immediately; deletion requests enter a short verification step.

Check Common Privacy Questions

These are the questions we hear most about data, cookies, and account privacy. If your concern is not covered here, reach out via live chat or email and our team will clarify.

We collect your name, email, phone number, and the e-wallet identifier you use for deposits — such as your DANA, OVO, or GoPay account reference. We also log device type and IP address for security verification during login from new devices.

Payment identifiers are encrypted at rest and in transit. We do not store full wallet credentials on our servers. Transaction references link to processor records held by the payment partner, so your actual wallet PIN or balance is never visible to our internal systems.

No. We do not sell or rent personal data to advertising networks or data brokers. The only third parties who receive any of your information are payment processors handling your deposits and withdrawals, plus fraud-prevention partners operating under strict data agreements.

We retain transaction records for the minimum period mandated by applicable financial reporting requirements in eligible regions. Once that period ends, records are anonymised or permanently deleted. You can request early deletion, though regulatory holds may delay certain records.

Yes. Go to account settings and select the privacy tab, then request a data export. We compile your stored fields — registration info, transaction logs, session records — into a downloadable file and notify you via email when it is ready.

Submit a deletion request through account settings or contact live chat. We verify your identity via OTP, then begin permanent removal. Some transaction records may be held briefly if regulatory retention windows have not closed, but all personal identifiers are stripped immediately.

We use session cookies for login persistence and analytics cookies to monitor page-load performance on mobile browsers. You can block or clear all cookies via your browser settings at any time. Blocking session cookies will require you to log in again on each visit.

We send an email to your registered address whenever material changes occur. The updated policy is published on this page with a revision note at the top. If a change affects how your existing data is handled, we give you time to review before it takes effect.

Your data handling remains the same regardless of device. However, logging in from an unrecognised device triggers OTP verification sent to your registered phone number. This extra step confirms your identity before the new device gains access to your account dashboard.

Reach our privacy support team immediately via live chat — select the security category for priority routing. We lock your account temporarily while we investigate, reset access credentials, and notify you of findings and next steps through your registered email address.

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